You can ask the librarians a question by clicking on the button below. Dedicated to improving its services, the URCA library complies with the Services Publics + commitment: we undertake to provide you with an answer within a maximum of three working days.
Ask a librarian
Response time
- The librarians are committed to answering your question within three working days.
The consistency of responses is defined as follows:
- No question will be left unanswered.
- The resource centers closest to users' homes will be suggested.
- In the event of redirection, the most relevant sources of information are given first.
- Sources are cited even when primary information is provided directly.
- The provision of information is accompanied by a methodological and pedagogical approach.
- The number of databases queried during a bibliographic search will be limited.
- This service is not intended to become a remote document supply service: we can locate a document, but if you wish to consult it, you will have to go to the recommended library or contact an inter-library loan service.
Compliance with the legal framework
- Records extracted from databases accessible by subscription and references provided as part of bibliographic references will be limited to a dozen or so.
- Copyright is respected by limiting quotations.
The service provides :
- Information on library resources and services.
- Searches for all types of documents: books, magazines, images, films, sheet music, website address requests.
- Document location.
- Referrals to documentary or other information services: educational guidance, professional organizations, administrative services.
- Bibliographical information: this is a general approach, focusing on methodological elements and accompanied by a brief bibliography, possibly followed by referrals to relevant documentary resources.
- Answers to specific queries and quick information of all kinds, e.g. biographical, about the French language, art or business.
The service does not provide :
- Requests for the supply of documents: no sending of photocopies or documents.
- Competition questions.
- Requests to compile an exhaustive bibliography.
- Dissertation topics, philosophical or otherwise, recommendations for dealing with the subject of the dissertation, problems, plans.
- Requests that are too specialized will be redirected.
- Requests for specialized legal, medical or genealogical advice.