Since 2011, the University Library has been committed to meeting the expectations of the "Marianne" standard. In September 2021, the Marianne standard has been replaced by Services Publics +, the new continuous improvement program for French public administrations, focused on the user experience, for ever closer, more efficient and simpler public services.

 

Our commitments

1. Mutual respect: you are welcomed with kindness and have the right to make mistakes.

2. You can easily get in touch with your public services

3. You benefit from support tailored to your personal situation

4. Your request is processed within the announced deadlines

5. You receive clear, simple and accessible information

6. You have access to our service quality results

7. Your opinion is taken into account to improve the service you receive.

8. We work with you to limit our impact on the environment.